Report: Huawei STB Q11 – Exclusive Factory Reset Procedure

The Huawei Q11 offers two methods for a factory reset. Here is the review of both processes:

John suspected that the issue might be related to a firmware problem or a configuration error. He decided to try an exclusive factory reset method, which he had heard about from a colleague but never had to use before.

Step 5:

Continue holding until the Android Recovery Mode menu appears on your TV screen, then release.

"My box is asking for an Activation Code!"

Press and Hold

: While the device is powered on, use a thin object like a paperclip or a needle to press and hold the button for 10 seconds .

Step 4: Keep the paperclip pressed.

While holding it down, plug the power cord back into the box.

The Corruption

Here is the twist the forums got wrong. A standard factory reset does not wipe the NVRAM partition (partition 13). That partition contains the operator's permanent lock code. Even after a reset, the Q11 phones home to a dead server.