Outsourcing Professional Body Of Knowledgepdf Hot Fixed Official
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- Service catalog, SLAs/KPIs, performance tiers, service-level measurement.
- Knowledge Transfer (KT): The formal process of moving institutional knowledge from the client to the provider.
- Business Continuity: Ensuring service is not disrupted during the handover (the "pilot cut-over" approach).
- Change Management: Managing the human side of outsourcing, including staff retention (TUPE regulations in EMEA) and morale.