W. Edwards Deming Out Of The Crisis Pdf -

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The Context: Japan’s Rise and America’s Fall

1. Create constancy of purpose: Establish a clear and stable mission, vision, and objectives.
2. Adopt the new philosophy: Understand that change is necessary and that a new approach to management is required.
3. Cease dependence on inspection: Focus on prevention rather than detection of defects.
4. End the practice of awarding business on price: Consider total cost of ownership and prioritize quality and reliability.
5. Improve constantly and forever: Encourage continuous improvement and learning.
6. Institute training on the job: Provide ongoing training and development opportunities for employees.
7. Institute leadership: Foster a culture of leadership and supervision that supports employee growth and empowerment.
8. Drive out fear: Encourage open communication, transparency, and a blame-free culture.
9. Break down barriers between departments: Foster collaboration and communication across functional areas.
10. Eliminate slogans, exhortations, and targets: Focus on meaningful metrics and avoid simplistic solutions.
11. Eliminate quotas and management by objective: Move away from numeric goals and focus on process improvement.
12. Remove barriers to pride of workmanship: Encourage employee engagement and ownership of work.
13. Institute a vigorous program of education and retraining: Continuously update skills and knowledge to stay competitive.
14. Put everybody in the company to work on the transformation: Engage all employees in the transformation process.